If you’re passionate about delivering world-class hospitality and creating an unforgettable guest experience, Hilton is offering an exciting opportunity for skilled and customer-focused Receptionists. As the first point of contact for guests, you will play a key role in ensuring seamless operations from check-in to check-out while upholding Hilton’s global service standards.
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Job Overview
A Receptionist at Hilton is responsible for providing efficient, friendly, and professional reception services to guests. You will manage front desk operations, handle guest queries, complete audit procedures, and contribute to a superior guest journey throughout their stay.
This role requires excellent communication skills, strong customer service capabilities, and the ability to work effectively in a fast-paced hospitality environment.
Key Responsibilities
Guest Services & Front Office Operations
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Deliver prompt and professional responses to guest inquiries.
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Ensure smooth check-in and check-out procedures.
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Execute front office audits and administrative tasks as required.
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Maintain a welcoming reception area and uphold Hilton brand service levels.
Customer Experience Excellence
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Provide exceptional, personalized service to all guests.
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Share guest feedback with the Front Office Manager and Reception Supervisors.
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Maximize room occupancy and promote hotel services through effective upselling.
Operational & Financial Compliance
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Follow proper procedures for handling cash, cards, and foreign currency.
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Ensure full compliance with fire safety, security standards, and health & safety regulations.
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Work with property management systems and front-of-house equipment efficiently.
Team Collaboration
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Support cross-departmental operations when needed.
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Participate in training sessions and contribute to night team development.
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Maintain thorough knowledge of room categories, rates, promotions, and hotel facilities.
Requirements & Qualifications
Essential
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High school certificate or equivalent.
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Previous experience in a customer-facing role (preferably in hospitality).
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Strong communication skills and a positive attitude.
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Excellent personal grooming and professional presence.
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Ability to work independently and within a team.
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Comfortable using computers and hotel systems (IT-proficient).
Preferred (Added Advantage)
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Previous experience handling cash or front office operations.
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Knowledge of hotel management software.
Why Join Hilton?
Working at Hilton means being part of one of the most renowned hospitality brands in the world. For over a century, Hilton has delivered award-winning service, luxury experiences, and exceptional guest satisfaction across its global hotels and resorts.
At Hilton, you will enjoy:
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A supportive and inclusive work culture
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Opportunities for global training and career growth
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Competitive salary and benefits
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The chance to bring Hilton’s vision of “spreading the light and warmth of hospitality” to life
Join a team where your passion for service shines, and every day is an opportunity to create meaningful guest experiences.
How to Apply
If you are excited to grow your career with Hilton, click Apply Now and submit your updated CV. This is your chance to be part of one of the world’s most trusted hospitality brands.
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