Centro Waha, a modern and stylish business hotel under the Rotana brand, is hiring a Housekeeping Order Taker to support smooth and efficient operations within the Housekeeping Department. The ideal candidate will handle all communication, documentation, and coordination tasks to ensure excellent guest service and seamless workflow.
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🔧 Key Responsibilities
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Safeguard and maintain records of all keys and documents in the Housekeeping Office.
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Sort, organize, and file all daily activity reports.
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Answer calls promptly, following hotel telephone etiquette and communication standards.
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Log all incoming calls and ensure all messages are correctly communicated and followed up.
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Manage Lost & Found items, including receiving, recording, storage, and clearing.
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Maintain and update all housekeeping-related files and documents.
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Print and update room discrepancy reports (Opera system) for morning and afternoon shifts; submit copies to Front Office and Accounts.
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Arrange babysitting services for guests and prepare attendance records for payroll.
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Keep the Housekeeping Office clean, organized, and well-maintained.
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Clear outdated reports monthly according to hotel record-keeping standards.
Safeguard and maintain records of all keys and documents in the Housekeeping Office.
Sort, organize, and file all daily activity reports.
Answer calls promptly, following hotel telephone etiquette and communication standards.
Log all incoming calls and ensure all messages are correctly communicated and followed up.
Manage Lost & Found items, including receiving, recording, storage, and clearing.
Maintain and update all housekeeping-related files and documents.
Print and update room discrepancy reports (Opera system) for morning and afternoon shifts; submit copies to Front Office and Accounts.
Arrange babysitting services for guests and prepare attendance records for payroll.
Keep the Housekeeping Office clean, organized, and well-maintained.
Clear outdated reports monthly according to hotel record-keeping standards.
🎓 Education, Qualifications & Experience
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Diploma or vocational training in Hospitality or a related field.
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Previous experience in a similar role is preferred.
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Strong written and verbal English communication skills.
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Good interpersonal and customer service abilities.
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Computer literacy; experience with Opera PMS is a strong advantage.
Diploma or vocational training in Hospitality or a related field.
Previous experience in a similar role is preferred.
Strong written and verbal English communication skills.
Good interpersonal and customer service abilities.
Computer literacy; experience with Opera PMS is a strong advantage.
🌟 Key Competencies
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Job Understanding
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Responsibility
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Customer Focus
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Recognizing Differences
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Adaptability
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Teamwork
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Attention to Detail
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Cross-cultural Sensitivity
Job Understanding
Responsibility
Customer Focus
Recognizing Differences
Adaptability
Teamwork
Attention to Detail
Cross-cultural Sensitivity
📝 How to Apply (Clear & Simple)
Step 1 – Prepare Your Documents
✔ Updated CV
✔ Educational certificates
✔ Experience certificates (if available)
✔ Valid ID/passport copies
Step 2 – Apply via the Official Careers Portal
👉 Visit: www.rotanacareers.com
👉 Search for: “Housekeeping Order Taker – Centro Waha, Riyadh”
👉 Click Apply and complete the online form
👉 Upload your CV and submit your application
Step 3 – HR Review & Interview
Shortlisted applicants will be contacted by the Rotana HR team for:
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Initial screening
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Skills/competency assessment
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Interview & final selection
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